Questions worth answering honestly.

No — every service on the site is priced. For standard work, add it to your cart and order directly. Quotes are only for bespoke jobs: large volumes, ongoing retainers, or anything outside a listed package.

The document or content itself, the language pair, and — for certified translation — where the document is going, so we can confirm the right certification.

Yes — add each service to your cart and check out once; we coordinate the work internally.

Yes — ongoing and repeat work is common, especially for business & legal and technical translation; ask about setting up a standing arrangement.

The published price is the starting point for the package or unit shown; any options you select (faster turnaround, an additional language pair, add-ons) are shown before you pay, so the final total is never a surprise.

Bank transfer is the standard method — we issue an invoice and confirm the order once payment is received. A demonstration card-payment option is also shown at checkout.

No — prices are shown excluding VAT (24%, the Estonian standard rate), added as a separate line at checkout.

Yes — add your company name and VAT number (if applicable) at checkout, and we’ll issue the invoice accordingly.

Certified means the translator signs and stamps a declaration of accuracy — included on every certified job. Notarised means a notary additionally confirms the translator’s identity and signature. Apostilled means the document also carries an apostille for use in another country. Which you need depends on where the document is going — we’ll confirm before you order.

If it’s travelling to a country that’s a member of the Hague Apostille Convention, it usually needs an apostille rather than full consular legalisation. Tell us the destination country and we’ll confirm.

Yes — we coordinate certification through registered sworn translators and notaries, so you don’t have to arrange it separately.

Yes — a printed, stamped hard copy is available as an add-on, delivered by registered post or courier.

It depends on length and service — most standard jobs deliver in 3–7 business days. Exact turnaround is shown on each service’s pricing section.

Yes — express (48 hours, +40%) and priority (next business day, +80%) turnaround are available on most services.

Digital delivery — a secure link or email — is included as standard. Physical delivery (registered post or courier) is available where a hard copy is needed.

Courier delivery to the EU is available at checkout; ask about delivery outside the EU.

Yes — every document is treated as confidential by default.

Yes — ask when you order and we’ll have one signed before the file is opened.

Only as long as needed to deliver your order and meet our legal record-keeping obligations, then they’re deleted. Full detail is in our Privacy Policy.

The translator assigned to the job and the independent second reader — no one else, and never a third party without your consent.