Refund & Cancellation Policy

Before work has started

If you cancel an order before we’ve begun work on it, you receive a full refund.

Translation, editing, and localization orders, once work has begun

Once we’ve started work, cancelling means we invoice for the share of work genuinely completed. If you cancel within 24 hours of your order being confirmed and work has already begun, a 50% cancellation fee applies, reflecting the work already committed. If more than half the job is complete at the point of cancellation, the full order price applies.

Certified & sworn translations are non-refundable once the document has been dispatched to the sworn translator or notary for certification, since third-party fees are committed at that point.

Interpreting bookings

Free cancellation or rescheduling up to 24 hours before the booking. Cancelling or rescheduling within 24 hours of the booking incurs a 50% fee, since the interpreter’s time has already been reserved and can’t generally be reassigned on short notice.

Your right of withdrawal as a consumer (EU 14-day right)

If you’re a consumer ordering from within the EU, you normally have 14 days from your order to withdraw without giving a reason. Because our services are frequently ordered against a deadline (a university application, a court date, a booked appointment), checkout includes an explicit checkbox asking you to confirm you want us to begin work immediately, before the 14-day period ends. If you tick that box, you’re expressly waiving your right of withdrawal once the service has been fully performed, in line with Article 16(m) of the EU Consumer Rights Directive. If you don’t tick it, we won’t begin work until the 14-day period has passed, or until you separately confirm you’d like us to start sooner.

Corrections instead of refunds

If a genuine error is found in a delivered translation, editing, or localization job, we correct it free of charge within 7 days of delivery, rather than issuing a refund. This doesn’t cover changes of mind about wording choices that were accurate to begin with, or new instructions that weren’t part of the original order.

How refunds are paid

Refunds are returned by the same method you paid — bank transfer back to the account used, or reversal of a demonstration card charge, which (since no real charge occurs) requires no further action.

Questions

Email support@amigotranslate.com and we’ll confirm where your order stands and what applies.