Terms of Service
Who these terms are with
These terms govern orders placed with Amigo Translate, based at Uus tn 26, Kuressaare, 93814 Saare maakond, Estonia ("we", "us"), through amigotranslate.com. By placing an order or using this site, you agree to these terms.
What we provide
We provide certified & sworn translation, business & legal translation, technical translation, website & software localization, interpreting, and proofreading & editing, as described on the relevant service pages and priced on our Pricing page.
Placing an order
Standard, priced packages can be ordered directly through the site. Work outside a listed package — larger volumes, ongoing retainers, court-sworn interpreting for large matters, or anything you’d rather size with us directly — is quoted individually before any work begins. An order is confirmed once we accept it; we may decline or ask for clarification on any order before starting work.
Prices and payment
Prices shown on the site are net of Estonian VAT (24%), added as a separate line at checkout. Bank transfer is our standard payment method: we issue an invoice, and work begins once payment is received, unless we’ve agreed otherwise in writing. A demonstration card-payment option may be shown at checkout; it does not process real payments, and no card data is transmitted or stored.
Delivery
Digital delivery (secure link or email) is included as standard. Physical delivery (registered post or courier) is available at checkout for services that produce a hard copy, at the price shown. Turnaround times are stated on each service page and begin once we have everything we need from you (the source document, any missing information, and payment where required upfront).
Certified & sworn translation
Certified translations carry a signed declaration of accuracy. Where a document requires notarisation or an apostille, we coordinate this through registered sworn translators and notaries once we’ve confirmed which certification your situation needs. It remains the receiving authority’s decision to accept a document; we build every certified translation to the standard those authorities generally require, and confirm the right certification route with you before work begins.
Confidentiality
We treat every document as confidential. A signed non-disclosure agreement is available on request, before we open your file. See our Privacy Policy for how we handle personal and file data.
Corrections and liability
If a genuine error is found in a delivered translation, we correct it free of charge if you notify us within 7 days of delivery. Our liability for any order is limited to the price paid for that order, except where liability cannot be limited by law (including for death, personal injury caused by negligence, or fraud). We are not liable for a receiving authority’s decision to accept or reject a document, or for delays caused by information you provide late or incorrectly.
Cancellation and refunds
See our Refund & Cancellation Policy for full terms, including your right of withdrawal as a consumer.
Intellectual property
Once your order is paid in full, ownership of the translated document passes to you. The source document you provide remains yours; you confirm you have the right to have it translated.
Force majeure
Neither party is liable for a delay or failure caused by circumstances beyond reasonable control, including illness, power or connectivity failure, or actions of a third-party authority, sworn translator, notary, or courier.
Governing law and disputes
These terms are governed by the law of the Republic of Estonia. Any dispute will first be raised with us directly at support@amigotranslate.com. Consumers may also refer a dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) or the EU Online Dispute Resolution platform. Estonian courts have jurisdiction where a dispute cannot be resolved this way.
Changes to these terms
We may update these terms from time to time; the version in force is the one published on this page at the time of your order.
Questions about this policy?
Email support@amigotranslate.com.