Here’s exactly what happens after you order.
Five steps, the same for a single certified document or a full site localization.
The five steps
- 01
Request
Tell us what needs translating and where it’s going.
- 02
Quote or order
Standard work is ready to order directly; bespoke jobs get a fixed quote first.
- 03
Translate
Your document, contract, manual, or content goes to a translator matched to the subject.
- 04
Independent QA
A second, independent read checks the work before it goes anywhere near you.
- 05
Deliver
Digital delivery as standard, with printed or certified copies available where needed.
What the independent second read actually checks.
Every job — certified, technical, or a quick proofread — is read a second time by someone other than the translator who did the work, before it’s sent to you.
- Accuracy against the source document
- Terminology consistency, especially across longer document sets
- Formatting and layout fidelity
- For certified work: that the declaration and any required notarisation/apostille steps are correctly in place
File formats & delivery
- Standard delivery
- PDF, digital, by secure link or email
- Editable formats
- Word, and format-matched exports for technical/localization work, on request
- Certified hard copy
- Printed and stamped, sent by registered post (€6.90) or courier (€12.00 Estonia / €29.00 EU)
- Turnaround
- Standard included; Express 48h +40%; Priority next business day +80%
Confidentiality & data handling
Confidentiality by default
Every document is handled as confidential. An NDA is available on request, signed before we open your file.
How files are handled
Files are delivered by secure link or email and retained only as long as needed to deliver your order and meet our legal record-keeping obligations, then deleted.
Turnaround times
- Certified (single doc)
- 3–5 business days · Express 48h · Priority next business day
- Certified (doc set)
- 5–7 business days · Express 48h · Priority next business day
- Business & legal
- 3–5 / 5–7 business days · Express 48h · Priority next business day
- Technical
- 3–5 / 7–10 business days · Express 48h · Priority next business day
- Localization
- 5–7 / 10–15 business days · Express/Priority for microsite-sized only
- Proofreading & editing
- 2–3 / 5–7 business days · Express 48h · Priority next business day (proofreading)
- Interpreting
- Confirmed in writing before the day
Frequently asked questions
Who actually does the translating?
A translator matched to your language pair and subject matter — legal, technical, or general — depending on the service.
What does the "independent second read" actually involve?
A second person reviews the finished translation against the source document, checking accuracy, terminology, and formatting before it’s sent to you — not just a spellcheck of the final file.
Can I request changes after delivery?
Yes — genuine errors are corrected free within 7 days of delivery. See our Refund & Cancellation Policy for the full terms.
How do you handle confidential documents?
Every document is treated as confidential by default; a signed NDA is available on request before we open your file.